Service Delivery Officer-RL-Emerging Market (RL-EM)-Service

Full time posted 2 years ago

Job Description

Kotak Mahindra

Responsible for management of day to day operations of the branch.

· Ensuring strict adherence to prescribed processes, audit and regulatory requirements.

· Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request

· Branch Lobby and customer Queue management.

· Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.

· Customer complains management and ensuring resolution of all complaints within TAT.

· Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC



· MBA/Graduate

· Minimum work exp. – 3 years

· Thorough overall understanding of banking

· Customer service orientation

Ability to manage and motivate front office staff.


Related Jobs